Política de reembolso

Return & Refund Policy

We offer a 15–30 day return window, beginning the day you receive your item. The exact return period depends on the product and its supplier.

Eligibility for Returns

To qualify for a return, your item must be in the same condition in which it was received — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at Izaura.g@aol.com. All returns must be requested and approved before sending any item back. Items sent without approval will not be accepted.

Return Shipping & Labels

If your return is approved, we will provide either:

  • A return shipping label, or

  • Instructions on how and where to send your package.

Depending on the item and the reason for return, the customer may be responsible for paying return shipping costs.

Where to Send Your Return

Approved returns may be directed to our store address or the supplier’s return facility. The correct return address will be provided once your return request is processed.

Store Address: Total Care & Style 2909 Lincoln Park Avenue Los Angeles, CA 90031

International Returns

If you reside outside the United States, please note that shipping times may be longer than expected.

You can always contact us with any return questions at Izaura.g@aol.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you may place a new order for the desired item.

European Union – 3‑Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification. Items must be returned in their original condition, with tags, packaging, and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at Izaura.g@aol.com.